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Cell: 407-797-4243
Email: tom@deltasuccess.com
SKYPE: tom.martinez2
Cell: 407-415-0333 Email: david@deltasuccess.com
From “Tragic” to “Magic”: the Service Recovery Paradox - by Victoria S. Martinez
Recognizing that face. Remembering that name. Critical to your success.
Keep Smiling My Friends!