From “Tragic” to “Magic”: the Service Recovery Paradox - by Victoria S. Martinez
Anyone who has worked in customer service can attest to encountering guests who are not satisfied with a situation. In order to be an...
From “Tragic” to “Magic”: the Service Recovery Paradox - by Victoria S. Martinez
Recognizing that face. Remembering that name. Critical to your success.
Keep Smiling My Friends!
Podcast: Push Me...Pull You - Lessons in Leadership and Influence
Patronos. Antes de Reabrir sus Negocios…
Do You See The Puzzle? by Victoria S. Martinez
Adaptability - Not Conformity - is the Answer
Expectations - by Veronica M. Martinez