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Anyone who has worked in customer service can attest to encountering guests who are not satisfied with a situation. In order to be an...

Review of Article By Victoria Martinez, 08/31/2020 Summary “Face Recognition and Name Recall: Training Implications for the Hospitality...

By Tom Martinez, June 6, 2017 My team was ready to travel to the other side of the world. More than that, we were prepared; prepared with...

Leadership is not about building a flock of followers. It’s about influencing others to act toward achieving a common goal. In a business...

Ya varios condados de la ciudad están re-abriendo sus operaciones para gradualmente volver a la nueva normalidad. Posiblemente algunos...

Puzzles are one of my favorite things to do with my family when we get bored at home. The more pieces they have, the more enjoyable they...

By Victoria S. Martinez March 8, 2020, the beginning of spring break when I embarked on the Royal Caribbean Harmony of the Seas for a...

$3.48. 22 Minutes. Accept or Decline? I have to admit: my first couple of UberEats runs were a little shaky. The app didn’t come with a...